Terms & Conditions – The Small Print

Terms and conditions

The small print

For assistance with bookings, purchases or enrolling in courses, please contact Sheryl@lighttreemedia.co.uk
The LIGHT TREE MEDIA’s Terms and Conditions

We are Light Tree Media. A company registered in England and Wales.

For assistance with your bookings, purchases and any membership enquiry, please contact Sheryl@lighttreemedia.co.uk

Please read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide services and content to you, how you and we may change or end the contract, what to do if there is a problem and other important information.


‘Event(s)’ means the range of meetings and conference events arranged by the LIGHT TREE MEDIA

‘Product(s)’ means the range of downloadable content (for instance, training materials) to enable you to complete your course, training, exam or assignment.

‘Service(s)’ means the training and qualification courses, exams, provision of assignments, examinations and Events made available at any time to order via our website.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

“Consumer” means a person who places an order for their own personal non-commercial use


1.1 The descriptions of the Products and Services on our website are for illustrative purposes only. Although we have made every effort to describe the content accurately, we cannot guarantee that an event, course or material will be exactly as described. This may be due to slight differences in tutor training methods or changes in the law between when you placed your order and when you receive the same. We have made every effort to be as accurate as possible, but changes are tailored to meet changes in law and practice.

1.2 We may update or require you to update downloadable training materials provided that such products shall always match the qualification standard that we described to you before you ordered the Product or applicable Service or training materials. Please note the LIGHT TREE MEDIA materials are provided “as is” and there is no retrospective update service once materials have been or made available to download as part of your course.  Students must ensure materials are updated once they’ve completed the particular module or training course to which the materials are relevant.

1.3 We may change the content of any event, course or training materials:
(a) To reflect changes in relevant laws and regulatory requirements; and
(b) To implement minor technical adjustments and improvements

In addition, as highlighted in the description of the course on our website, we may make more significant changes to these terms or the Product or Service, for example amending the date or varying the fees. If we do, we will notify you and you may then choose to end the contract before the changes take effect.


2.1 The price will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price advised to you is correct.

2.3 To pay an instalment, this will be taken from the method that you have originally chosen to pay.  We accept VISA, MasterCard, Amex, Maestro, Visa Electron, and Visa Purchasing.  Online transactions are completed securely using Secure Trading.

2.4 All orders are due 30 days from invoice date or before the course starts, whichever is sooner; except for member events, where payment is due in full immediately on booking.

2.5 In the event that the invoice is not paid on the due date, we reserve our right to charge statutory interest at a rate of 8% plus the Bank of England base rate from the date the payment was due until the date of actual payment.


3.1 We will email you to confirm our acceptance of your order and a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will let you know in writing and will not charge you for your booking. We will let you know why, for example, because the particular course or event is fully booked.

3.3 We may need certain information from you so that we can supply our Products and Services. If so, this will have been stated in the description of the course on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract and our standard cancellation charges will apply or make an additional charge of a reasonable sum to cover any extra work that is required as a result. We will not be responsible for supplying our Service and/or Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


4.1 Once we have accepted your order there is a binding contract between us. If you wish to make a change to your order please contact us and we will do our best to make the change. If the change is possible we will let you know about any changes to the price of the order, the timing of the event or course or anything else which would be necessary as a result of your requested change. You will be asked whether you wish to go ahead with the change to the order. If we cannot make the change or the consequences of making the change are unacceptable to you, our standard cancellation charges will apply.


5.1 We will confirm the dates of the applicable event, course and let you know when we will provide the training materials to you.

5.2 We may have to postpone delivery of the product in order to:

(a) deal with technical problems or make minor technical changes;

(b) update the content to reflect changes in relevant laws and regulatory requirements;

(c) make changes to your order as requested by you or notified by us to you.

5.3 If we do have to postpone the event or course, we will contact you in advance to tell you. We will provide reasonable notice unless the problem is urgent due to an emergency.


6.1 You can always end your contract with us. The following cancellation fees will apply:

a) If within 30 days of purchase you are not entirely satisfied with the results, you can get your money back.
*Due to the nature of this program, as it’s service based and knowledge collected cannot be “returned” all cancellation requests require proof that you have been doing the tasks and fully showing up for the duration you were in the program.


7.1 If you are purchasing as a consumer, for most Products and Services bought online you have a legal right to change your mind within 14 days of the order acceptance and receive a refund. These rights are under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

7.2 The right to cancel does not apply to:

a) Courses that have been designed on a bespoke basis and specifically tailored to your requirements;

b) Products (such as training materials or other digital products) after you have started to download or stream these;

c) Services (events, qualifications and courses), once these have commenced, even if the cancellation period is still running. By booking onto a course where the start date is less than 14 days from the date of the booking, you are expressly requesting the service to start before the end of the cancellation period. If you subsequently exercise the right to cancel before the service is fully provided, you will be responsible for the cost of the service provided up to the day you cancelled. Any refund will be in proportion to the services provided in comparison with the full service.

d) If you have ordered any Products or Services, you have 14 days after the day we email you to confirm we accept your order to exercise the right to cancel.

e) To exercise your right to cancel you need to advise us in writing. Please email Sheryl@lighttreemedia.co.uk Please provide your name, details of the order and, where available, and email address. A response will be submitted within 49 hours.

f) If you are eligible, we will refund you the price you paid for your order by the method you used for payment. We will make any refunds due to you within 14 days of your telling us you have changed your mind.


8.1 We may end the contract at any time by writing to you if:

a) You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary (as highlighted in clause 3.5) for us to provide the Products or Service;

c) If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you all reasonable costs and reasonable compensation for the loss and damage we incur as a result of your breaking the contract.

d) You do not participate in the program you have signed up for. Your placement will be revoked and your money refunded for the remaining time you have left on the course (Pro-Rata).


9.1 Should you be unable to attend, a substitute delegate is welcome at no extra charge providing you notify the LIGHT TREE MEDIA in writing of such. However, where applicable, non-member substitutes will be charged at the non-member rate where replacing a member.



a) The discount is available ONLY to those customers on payment of their LIGHT TREE MEDIA membership renewal subscription.

b) The discount may not be used in conjunction with any other offer.

c) This is a personal discount and it cannot be transferred.

d) The offer applies to new purchases only, the discount cannot be backdated.

e) The member must personally attend/study the course. No substitution will be allowed.

f) The discount replaces the membership rate for the course or full rate if no membership rate applies.

g) Any costs relating to examination fees are excluded from this offer.

h) The training must commence during the period when your renewed subscription is active.

i) The offer will lapse at the end of your renewed subscription.

j) The discount can be applied to any LIGHT TREE MEDIA training course with the exception of in-house training programmes.

k) The discount cannot be applied to LIGHT TREE MEDIA qualifications.

l) The member must claim the discount on booking by using the appropriate code.

m) Should the membership lapse, the offer will lapse.

n) The LIGHT TREE MEDIA reserves the right to withdraw the discount at any time.

o) Eligibility for the discount is at the LIGHT TREE MEDIA’s discretion and the LIGHT TREE MEDIA’s decision is final.


In the event that the LIGHT TREE MEDIA is prevented from carrying out its obligations as a result of any cause or event beyond its control, such as but not limited to acts of God, war, acts of terrorism, airline flight cancellations, strikes or lock-outs by third-party organisations, flood and failure of third parties to deliver goods or services, the LIGHT TREE MEDIA shall be relieved of its obligations and liabilities for as long as fulfilment is prevented.


12.1 The LIGHT TREE MEDIA does not sell, trade or rent your personal information to others. Your details will be added to the LIGHT TREE MEDIA database in order to process your request, and so that you can be kept up to date with relevant details of our education, training, information and membership services. Please see our Privacy policy at  https://lighttreemedia.co.uk/privacy-policy/.

12.2 From time to time the LIGHT TREE MEDIA holds joint events with selected partners. If you book to attend one of these events your details will be made available to the event partner. You will be advised of this at the time of booking and will be given the opportunity to opt-out of receiving any communications from the LIGHT TREE MEDIA and/or the event partner.


13.1 The Intellectual Property Rights in LIGHT TREE MEDIA Courses and Qualifications, Study Materials, Assignments and Exams are owned by and shall remain vested in the LIGHT TREE MEDIA.

13.2 Save as expressly stated in these Terms, you shall not acquire any interest in any of the Intellectual Property Rights in LIGHT TREE MEDIA Courses and Qualifications, Study Materials and Assignments Exams.

13.3 By agreeing to these Terms, we procure that LIGHT TREE MEDIA grants you access to Course Materials for your own personal use and for completing the Course of Study.

13.4 You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of an LIGHT TREE MEDIA Course or use (other than as permitted under these Terms) reproduce, share or deal in the Course of Study or any part thereof in any way.

13.5 You are permitted to view, copy, and print materials within the LIGHT TREE MEDIA Study Materials subject to your agreement that your use of the information is for informational, personal, and non-commercial purposes only relating to your course of study.

13.7 LIGHT TREE MEDIA Students and Graduates may not under any circumstances upload any of their work or any LIGHT TREE MEDIA Study Material to social media or sharing websites. You agree to indemnify the LIGHT TREE MEDIA against all loss and damage suffered as a consequence of any postings by you on social media. In such circumstances, the LIGHT TREE MEDIA reserves the right to terminate all licences, permissions and membership privileges granted under this Agreement.


14.1 Nothing in the Contract shall limit or exclude the LIGHT TREE MEDIA’s liability for:

a) Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

b) Fraud or fraudulent misrepresentation; or

c) Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

14.2 Subject to clause 14.1, the LIGHT TREE MEDIA shall not be liable to the customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of damage to goodwill; and any indirect or consequential loss.

14.3 Subject to clause 14.1 the LIGHT TREE MEDIA’s total liability to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 100% of the total Charges paid under the Contract.

14.4 This clause 14 shall survive termination of the Contract.

For further assistance
Email Sheryl@lighttreemedia.co.uk Our business hours are Monday – Friday 09:00 – 17:00 GMT/BST.